Privacy policy

The following information explains how we collect personal information, and what we do with it. By contacting Happy Hedgerow, you consent to us using your personal information in the ways described below. Without your consent to use your information in the ways set out in this policy, we will not be able to respond to queries or fulfil your order.

How we collect personal information:

We collect information in the following ways:

Via the 'contact us' form on the Happy Hedgerow website
From online retailers (Etsy and Folksy) when customers make a purchase or send a direct message via the Etsy and Folksy websites
Verbally over the phone
Face-to-face at events
Via email in response to being contacted by yourself in the one of the ways above

What information we collect:

Names
Addresses
Telephone numbers
Email addresses
Information relating to custom orders (examples include a pet's name or partner's initials)
Happy Hedgerow purchase history (after someone purchases something from us)

What we do with this information:

In a nutshell, we need email addresses and/or phone numbers in order to respond to queries and to contact customers about their most recent purchase and we need postal addresses in order to mail samples and purchased goods, but there's a bit more to it than that.

To fulfil your order, we will require information such as your name, email address, postal address, payment information and the details of the product that you are ordering. You may also provide us with additional personal information (e.g. for a custom order).

We will use this information:

To fulfil your order (e.g. to mail you the goods you ordered).
To contact you about your order (e.g. to tell you your goods have been dispatched, or to ask for clarification about an aspect of your order).
For legal reasons - we need to keep basic records (your name, town, county/state, country, date of purchase, item purchased, date posted) of past orders in order to calculate taxes payable, file tax returns and track shipping.
For marketing and analysis purposes - we keep basic records (town, county/state, country, date of purchase, item purchased) of past orders in order to assess future stock volumes.

We will only keep your personal data as long as is necessary to fulfil these purposes. All personal data is stored securely using GDPR compliant cloud services.

We will only share your information:

If you agree
With service providers such as delivery companies (e.g. Royal Mail) in order for them to deliver your goods.
For legal reasons (including in the event of a dispute or if we have a good faith belief that applicable law requires that we share the info with a third party)

Your rights:

If you are based in the EU, you are granted certain rights under data protection law (General Data Protection Regulation 2018). These include the right to access, correct or delete your personal information. If you have any questions about these rights, please contact us at info@happyhedgerow.co.uk.

Internet cookies:

From time to time we would like to collect data from users of our website via the use of cookies and Google Analytics for the purposes of marketing. We use this data to help us to better understand our customers and to help us carry out targeted advertising. The type of information that is collected is limited to:

Age
Gender
Interests
Location (country and city)
Computer and browser technology

By clicking Yes, when requested for approval to use Google Analytics, you are giving us permission to collect this data and the cookies will be enabled. If you click No the cookies will be disabled and we will not be able to collect and use this data.

If you have any questions about our marketing campaigns, please email us at info@happyhedgerow.co.uk

Iris Rose
Happy Hedgerow

Last updated 30^th June 2021